I do admit I get distracted and procrastinate a lot. Just now, about to sit down and write a blog, I thought it would be better to have pictures with it. I was going to write about my new laptop, and my frustration about being told by Microsoft that my computer was not eligible for an upgrade from Windows 7 to Windows 8. The Staples salespeople (there were several trying to convince me that day) had told me that they offered a rebate on upgrades to Windows 8 on all new laptop purchases, since it was coming out in October and this was the end of September. I emailed Staples and got details on how to order the upgrade and then apply for the rebate. I’ve gotten rebates from Staples before; you can do them online and there’s never been an issue beyond having to wait a few weeks for a check. So I started the process, confident that even without my computer-savvy husband Paul around I could do it myself. He had braved the roads to drive into work.
Because Hurricane Sandy has put NYC public transportation out of commission (the subways are flooded and I’ve just heard the wonderful news that a bunch of MTA buses in the yard at Jamaica were flooded and damaged, too (seriously? That couldn’t have been avoided?), my company is closed again today and I’m losing another day’s pay. Again, I have work to do here, but because I was home and had time, I thought it might be good to get the upgrade out of the way before I forgot about it and lost the paperwork and/or the offer expired. Knowing my past history, either one of those could easily happen.
But when I got the email from Microsoft that I was not eligible, before I let myself get upset (either I’ve been screwed or I’ve made some mistake in the process–hopefully the latter), I grabbed a pen and dialed the customer service number. There was no email address., naturally. I steeled myself and promised to be patient with the barely understandable customer service rep who would inevitably pick up. Oh, yes, I could get lucky and get someone from the U.S. In the past that’s been someone from Texas calling me Honey. Is that better than the overseas call centers? It’s a toss-up — sometimes I do understand the Indian accents better than the ones from the deep South.
Anyway, it was all a moot point, because the call didn’t go through. Damn. Oh, yeah, we just had a massive hurricane!
Anyway, my point is that I sat down to write the blog and decided I needed a picture of my laptop as illustration. The laptop didn’t look good against the ugly flowery tablecloth we currently have on our dining room table, so I moved it to the coffee table, where it looked better. Then I decided that if I were really going to illustrate “working on my laptop,” I’d need a prop — a coffee mug, which I frequently have next to me. I didn’t have one just then, though, because I’d already had two cups of coffee. OK, I thought, I’ll get the mug and pose it (and I can show off the pretty new handmade cup I got on my trip to Ireland). The mug was obviously empty so I decided to fill it with coffee I wasn’t planning on drinking. I debated with myself briefly, but felt that heating it in the microwave to try to capture some steam rising was a bit obsessive.
On my way to the kitchen, I saw that my cat, Pip, had shoved himself into the bag containing all the service and refund information that Staples had given me when I bought my laptop. Obviously, Pip had ennui due to being stuck with us in the house for two days straight, and he was attempting suicide. Of course I took his picture (being an impartial journalist) before talking him back out of the bag.
So. I do not have Windows 8 yet. A guy (girl) from Staples customer service with a name I have never seen before in my life said that it would be easier to discuss the issue over the phone, if I would call customer service. Suuuuure it will be easier, H——— uhh ….. Sir (Ma’am?). I didn’t attempt to make the call just yet; without actually trying again, I just told them my phone was out due to the storm. I will deal with this later. I have more important things to do. Like catching up on some editing, and … no, not playing with the cat–editing.